Warranty/Return/Customer Responsibilities
Quick Attach Attachments LLC warrants each new machine manufactured by us to be free from defects in material and workmanship for a period of two years from date of delivery to the original purchaser.
Our obligation under this warranty is to replace free of charge, at our factory or Direct Outlet locations, any part proven defective within the stated warranty time limit.
All parts must be returned freight prepaid and adequately packaged to prevent damage in transit. This warranty does not cover:
- New products which have been operated in excess of rated capacities or negligence
- Misuse, abuse, accidents or damage due to improperly routed hoses
- Machines which have been altered, modified or repaired in any manner not authorized by our company
- Previously owned equipment
- Any ground engaging tools in which natural wear is involved, i.e. tooth tips, cutting teeth, etc
- Normal maintenance
- Fork tines
- Hydraulic motors that have been disassembled in any manner
- Damage to Hydraulic Hoses
In no event will the Sales Representative, Direct Outlet, Quick Attach Attachments LLC, or any other company affiliated with it or them be liable for incidental or consequential damages or injuries, including but not limited to the loss of profit, rental or substitute equipment or other commercial loss. Purchaser’s sole and exclusive remedy being as provided here in above.
Quick Attach Attachments LLC must receive immediate notification of defect and no allowance will be made for repairs without our consent or approval.
This warranty is in lieu of all other warranties, express or implied by law or otherwise, and there is no warranty of merchantability or fitness purpose.
No agent, employee, or representative of Quick Attach Attachments LLC has any authority to bind Quick Attach Attachments LLC to any warranty except as specifically set forth herein. Any of these limitations excluded by local law shall be deemed deleted from this warranty; all other terms apply.
This warranty may not be enlarged or modified in any manner except in writing signed by an executive officer of Quick Attach Attachments LLC to improve its products whenever it is possible and practical to do so. Quick Attach Attachments LLC reserves the right to make changes and or add improvements at any time without incurring any obligation to make such changes or add such improvements to products previously sold.
Customer Responsibilities
Semi-Truck Access to Your Location
Residential and business locations must have ample accessibility for a semi to be able to unload equipment. A smaller box truck with liftgate services is available with prior arrangements with your Product Specialist. There is a $75 charge for the liftgate service.
Unloading the Semi-Truck
The customer is responsible for having the proper equipment on-site to unload the semi-truck when it arrives. Most attachments require a skid steer or tractor with pallet forks to unload the equipment. There must be someone at the location that is at least 18 years of age and authorized to sign and receive the shipment. The person(s) that unloads the equipment is responsible for inspecting the equipment and signing the delivery receipt.
On arrival, inspect the shipment immediately for obvious signs of damage
Minor scuffs or scratches are not uncommon with LTL freight. On the Bill of Lading or Freight Bill, WRITE any shortages or damages on the paperwork before you sign it. If damaged heavily, take pictures for documentation when possible. Then call the freight company to report any problems.
Your signature on the delivering carrier's freight Bill of Lading (BOL)
When you sign the Bill of Lading, this constitutes acceptance of the equipment as in good order. If you do not inspect before signing, you are waiving your right to collect on a damage claim even if the damage is discovered later (known as concealed damage).
Change of shipping address
You may change the original shipping address before equipment ships from the manufacturer's dock. In most cases, with a change of address, the freight rate may change especially if the address is in another zip code or is not accessible with a semi, needing a smaller liftgate truck to deliver the equipment. Once the equipment has shipped from the manufacturer's dock and the customer requires a change of address, a re-consignment fee of $85.00 and any additional freight cost must be paid at the time the shipping address is changed.
Exempt Purchases
Purchases that are exempt from sales tax, require receipt of a properly completed sales tax exemption form, before the order will be fulfilled.
Return Policy
Returned items will be assessed a 20% restocking fee plus all freight charges. This only applies to new and unused items returned within seven days of delivery. Used equipment may not be returned. Pre-approval is required for all returns on new equipment.
Order Cancellations
Order cancellations after three days of the order date will be charged a 5% cancellation fee
Factory Pick-up Orders
If you choose to pick up your product at the factory, you will have 10 business days to pick up your equipment order once complete. After 10 days, there will be a $25 per day storage fee. If the equipment is not picked up after 15 days, the equipment will be put back into inventory and a 5% cancellation fee will be charged.